Change becomes challenging.
Last night we ate at Pei Wei and were kind of confused by the new menu. What used to have a selection of entrees that were clearly described we found a sort of four step process that was quite confusing.
Then we noticed that the napkins were cheaper, the drink machine was creating a huge road block, and the place seemed noisier than most times. We realized that old folks like us can't handle change as quickly. They may have lost us.
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